In this episode, Michael Waitze spoke to Harshet Lunani, the founder of Qoala. Qoala partners with leading insurers to build technologies and insurance products that use big data for validation of claims. Harshet studied mathematics and computer science at Oxford University and worked for globally recognized corporates including Merrill Lynch, BCG and Endeavor before starting his own InsurTech company to address the lack of convenient and useful insurance products in Southeast Asia.
Harshet touches on how insurance should be an easily claimable product that gives people a good experience rather than causing unnecessary stress. Raise awareness for the product and not make it an invisible transaction added to your Go-Jek or GRAB order. He speaks about the huge potential these products currently have in countries like Indonesia and the rest of Southeast Asia.
Harshet shares details on the claims management process Qoala has developed. To have a reliable and fast response the company is using AI to validate the amount for a specific claim, using both videos and photographs. The collection and usage of big data over the last year have increased the precision of the claims validation and also the fraud prevention.
Other companies mentioned in this conversation: