Tom is Head of Group Data Analytics at AIA Group, leading the execution of the group-wide data analytics strategy.
Tom has a background in data analytics, predominantly within the banking and insurance sectors, having worked for Fortis, Aegon, Rabobank and Amazon across multiple continents before joining AIA in a career spanning more than 20 years. With a focus on the use of data-driven models for sales, marketing and business operations to deliver tangible results, he has developed from marketeer to data expert keeping a sharp focus on how to add value to both the customer and the business. With a passion for everything data, his favorite quote is: ”Data analytics is critical to understand and serve our customers better and I believe that is the key to a sustainable, successful business”
The Asia InsurTech Podcast spoke with Tom Gerritsen, Head of Group Data Analytics at AIA, about the impact and implications of AI in the insurance industry. Tom highlights AI as the most significant emerging trend in insurance and insurtech with transformative capabilities for customer engagement and business operations. Tom perceives the launch of OpenAI’s ChatGPT […]