Rajiv is strategic and tech-savvy leader with 20+ years of progressive experience in conceptualizing and implementing Business & Digital Transformation strategies. He works closely with the Executive Leadership Team and Business Heads across various department in Insurance Domain to develop digital & business transformations roadmap. He also collaborates and strategies to ensure, transformational initiatives are fully integrated to organisational objectives and customer expectations.
He is an expert in solving complex business problems across the organization impacting revenue, cost and customer experience by crafting simplified journeys through digital tools.
He is the recipient of the Aditya Birla Group Chairman's Award in the Distinguished Achievers category and also awarded with the “Most influential 50 Quality professional” for India from World Quality Congress.
Being an expert in his field, he is invited as a Keynote Speaker at Various Forums to conduct sessions on emerging technologies in, Customer experience, Customer engagement strategies, Medical underwriting, Longevity-Bio Markers-Facial scans, Gamification of services, Metaverse in Insurance domain and Simplified Customer Journeys, etc.
He is Post graduate in commerce, MBA, Associate of Insurance Institute of India and also earned an ‘Artificial Intelligence for Leaders’ certificate from Great Lakes Institute of Management in collaboration with University of Austin in 2020.
The Asia InsurTech Podcast spoke with Rajiv Malhan, the Head of Strategic Projects and Business Transformation at Aditya Birla Sun Life Insurance, about customer expectations today and how insurers can pleasantly surprise customers by predicting their wants and needs. Here is the transcript of our conversation. Michael Waitze 0:04 Hi, this is Michael Waitze and […]