Ep 20 – Kulin Shah – VP Acko General Insurance – Obsessively Customer Focused


Michael has previously worked for major international organisations including Morgan Stanley, Goldman Sachs, UBS and CitiGroup as well as supported and advised local tech giants like aCommerce and investors like Ardent Capital in Thailand. Since 2016, Michael has been running his media business hosting several tech podcasts in Asia.

This episode is brought to you by:

Kulin Shah is the Business Head at Acko General Insurance. Acko is a licensed digital general insurance company in India started in 2017 by Varun Dua, who is also behind aggregator Coverfox. Acko has some of the best investors in the world on its cap table including Accel, Amazon and Flipkart

He speaks about how India is a new market for insurance and InsurTech. With Acko he wants to reduce the stress that customers have with insurance, in the way that Acko is much more convenient, almost invisible like the easy 1-click purchase on Amazon, and fairly priced. For example, when you are involved in a car accident they organise the towing of your car, the repair, speak to your agent and handle the paperwork, with just one call. Paperless and on the spot help is the next big step in insurance.

Kulin speaks about another big topic that is important to the insurance business, partnering with services like Ola, Grab, and Uber.  They can help facilitate the creation of insurance that is active while you use the service to cover for flight delays, lost items and other inconveniences. He wants an easy underwriting and claim system that does not rely on hard paper copies anymore.

Other companies we mentioned in this conversation:

Go-Jek Grab, Tata Motors, AppleZhong An, and Freecharge

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Episode 20