The Asia InsurTech Podcast hosted Fred Hegner, an expert in life and health insurance claims. Fred’s deep passion for the insurance industry, particularly in the realm of claims, makes for a compelling dialogue. Drawing inspiration from his father’s legacy in the field, Fred shares his unique perspective on the evolution of insurance claims, emphasizing the importance of maintaining the promise to customers, especially in their moments of need.
We dive into the transformative role of technology in insurance claims. Fred explores how advancements like AI, machine learning, and chatbots have revolutionized claims processing, enhancing speed and efficiency. We also discuss the impact of wearable health technology on underwriting and risk assessment, and the potential future directions of the industry, including blockchain’s role in claims verification and the concept of open insurance.