EP 219 – Fred Hegner – Insurance Industry Expert – The Fundamental of the Claim Is the Promise to the Customer


Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 170 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

Fred Hegner

International insurance professional with passion for strategic and technical programs that grow operations and service in the digital era. 29 years of experience focusing on claims and underwriting in the US and International P&C, Life, Health and Annuity industries. Extensive background in US, Latin America and Caribbean, Western European, Middle Eastern, Southeast Asian, Australia/New Zealand, Korean and Japanese insurance market practices.

The Asia InsurTech Podcast hosted Fred Hegner, an expert in life and health insurance claims. Fred’s deep passion for the insurance industry, particularly in the realm of claims, makes for a compelling dialogue. Drawing inspiration from his father’s legacy in the field, Fred shares his unique perspective on the evolution of insurance claims, emphasizing the importance of maintaining the promise to customers, especially in their moments of need.

We dive into the transformative role of technology in insurance claims. Fred explores how advancements like AI, machine learning, and chatbots have revolutionized claims processing, enhancing speed and efficiency. We also discuss the impact of wearable health technology on underwriting and risk assessment, and the potential future directions of the industry, including blockchain’s role in claims verification and the concept of open insurance.

Episode 296