EP 52 – Hassan Karim, Dr Kartina Sury and Tommy Martin – Insurance Innovators Summit – It’s Not Replacing, It’s Augmenting


Theresa is the founder of the Asia InsurTech Podcast and a Thought Leader on innovation in insurance in Asia. She has worked for ten years for leading multinational insurers in Europe and Asia before turning to management consulting and venture building with the goal of transforming the insurance industry and helping shape its future in the region.

Hassan Karim

Originally from the UK, Hassan Karim, is a Chartered Insurer, Chartered FinTech Professional, Qualified Risk Professional (QRGP), & Forrester CX-Pr, Ex CEO, CMO, and CUO. Prior to his current role as the Head of Strategy for APAC, was the CEO & President Director of PT. Zurich Asuransi Indonesia TBK (a public, non-listed, entity formerly known as Adira Insurance) & before that PT. Zurich Insurance Indonesia (ZII), as well as serving as a corporate board director. He previously held Senior Executive roles in UK/London, Hong Kong, Indonesia & Global Underwriting operating at Country, Region & Global levels.

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In this episode, AIP founder Theresa Blissing recorded at Insurance Innovators Indonesia in Jakarta. She is joined by Hassan Karim from Zurich Indonesia, Dr. Kartina Sury, a senior researcher on digital and marketing as well as Tommy Martin, the co-founder and COO of Qoala on the topic Human vs Machine.

The panel is discussing if machines are taking over insurance jobs and how important the human component is in the age of AI. There’s a 50% chance that artificial intelligence (AI) systems will be able to perform every single task better than their human counterparts in the next 45 years, according to researchers from Oxford and Yale University.

The experts are discussing use-cases of AI in insurance and the availability of data sets in Asia. Data is key to implementing powerful AI solutions that can outperform humans. However, according to the panel, while machines might replace humans in certain tasks, they will more often help humans perform better by giving them greater insights which will allow them to operate more efficiently. As Hassan puts it, AI is not replacing humans, it’s augmenting! 

If you would like to hear more from Hassan, you can find another episode here.

Other companies mentioned in this episode: Cytora

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