EP 52 – Hassan Karim, Dr Kartina Sury and Tommy Martin – Insurance Innovators Summit – It’s Not Replacing, It’s Augmenting


Theresa is the founder of the Asia InsurTech Podcast and a Thought Leader on innovation in insurance in Asia. She has worked for ten years for leading multinational insurers in Europe and Asia before turning to management consulting and venture building with the goal of transforming the insurance industry and helping shape its future in the region.

Hassan Karim

Originally from the UK, Hassan Karim, is a Chartered Insurer, Qualified Risk Professional and a Forrester CX-Pro and is currently the CMO, Board Director and Deputy CEO of Adira Insurance (now part of the Zurich Group, making Zurich the largest International P&C insurer in Indonesia), having previously played a leading role in Zurich's acquisition of the company. Before joining Adira in 2020, he was the CEO & President Director of PT. Zurich Insurance Indonesia (ZII), and previously held senior roles in London, Hong Kong, Indonesia and Global Underwriting operating at country, region and global levels.

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In this episode, AIP founder Theresa Blissing recorded at Insurance Innovators Indonesia in Jakarta. She is joined by Hassan Karim from Zurich Indonesia, Dr. Kartina Sury, a senior researcher on digital and marketing as well as Tommy Martin, the co-founder and COO of Qoala on the topic Human vs Machine.

The panel is discussing if machines are taking over insurance jobs and how important the human component is in the age of AI. There’s a 50% chance that artificial intelligence (AI) systems will be able to perform every single task better than their human counterparts in the next 45 years, according to researchers from Oxford and Yale University.

The experts are discussing use-cases of AI in insurance and the availability of data sets in Asia. Data is key to implementing powerful AI solutions that can outperform humans. However, according to the panel, while machines might replace humans in certain tasks, they will more often help humans perform better by giving them greater insights which will allow them to operate more efficiently. As Hassan puts it, AI is not replacing humans, it’s augmenting! 

If you would like to hear more from Hassan, you can find another episode here.

Other companies mentioned in this episode: Cytora

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