EP 76 – Timo Uustal – co-Founder and CEO of NurseBeam – Four Hours of Sunlight


Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 170 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

Timo Uustal

Timo is improving access to healthcare for travellers at Nursebeam. Timo believes that access to quality healthcare should be as simple as a chat over WhatsApp. Instant and convenient, anywhere across the globe. Timo is a tech-rooted Estonian that has traveled to over 90 countries while facilitating innovation from New York to Singapore, from Buenos Aires to Tallinn and everywhere in between.

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In this episode, we talk to Timo Uustal, co-founder and CEO of Nursebeam, a HealthTech startup that helps people manage their health while traveling. For example, when suffering from a mild illness, the integrated chatbot suggests over the counter medication available in a foreign country and even recommends trustworthy pharmacies close by. By integrating this service, insurers can become more of a partner instead of just the insurer that picks up the bill in the end but leaves the customer alone in the struggle to figure out a foreign healthcare system. 

Timo talks about how insurance incumbents are starting to fall behind due to a lack of the digitization of their services. InsurTechs are aiming to offer better products and services with a high degree of convenience. While some insurers have realised the need to improve their services, other major incumbents seem to ignore the problems with the arrogance only a major corporation can afford. 

But not only InsurTech players are aiming to disrupt the industry. Timo and Michael talk about insurance outsiders tapping into insurance. Last year we witnessed ride-hailing startup Grab as well as US electric car manufacturer Tesla entering insurance and recently Emirates started offering special Covid-19 protection. What sets all of them apart, is a well-designed customer experience and products that are designed for their needs.

Companies mentioned in this episode: SingLife,

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