As part of ITC + DIA WordTour – Thailand stop, we had a panel discussion with Bryan Smith, President and CEO, Allianz Ayudhya Assurance, Nadia Suttikulpanich, Fuchsia Innovation, Muang Thai Life Assurance and Christopher Dennis CEO Luma Health.
Covid has changed many aspects of how we do business. The panelists share their experience, what changes they are seeing in customer behaviour and how their employees are adapting to the new post Covid requirements like no touch, paperless transactions, virtual meetings.
Digitisation and the digital ecosystem seem to be the way ahead for our industry. What are the supply chain dynamics for technology adoption and what would be your recommendations to insurers to create a cohesive digital ecosystem that create better products and customer experience?
Given the evolving landscape of healthcare and adoption of healthtech, how is provision and delivery of healthcare impacting health insurance. Has technology adoption made healthcare more inclusive; and is the penetration of helathtech different in different markets across the world?
Want to hear more from Nadia? Listen to our podcast episode with her here.