Ep 20 – Kulin Shah – VP Acko General Insurance – Obsessively Customer Focused


Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 170 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

This episode is brought to you by:

Kulin Shah is the Business Head at Acko General Insurance. Acko is a licensed digital general insurance company in India started in 2017 by Varun Dua, who is also behind aggregator Coverfox. Acko has some of the best investors in the world on its cap table including Accel, Amazon and Flipkart

He speaks about how India is a new market for insurance and InsurTech. With Acko he wants to reduce the stress that customers have with insurance, in the way that Acko is much more convenient, almost invisible like the easy 1-click purchase on Amazon, and fairly priced. For example, when you are involved in a car accident they organise the towing of your car, the repair, speak to your agent and handle the paperwork, with just one call. Paperless and on the spot help is the next big step in insurance.

Kulin speaks about another big topic that is important to the insurance business, partnering with services like Ola, Grab, and Uber.  They can help facilitate the creation of insurance that is active while you use the service to cover for flight delays, lost items and other inconveniences. He wants an easy underwriting and claim system that does not rely on hard paper copies anymore.

Other companies we mentioned in this conversation:

Go-Jek Grab, Tata Motors, AppleZhong An, and Freecharge

Related Podcasts

Episode 20