EP 49 – David Yeng -Co-Founder InsureVite – Either You Complain About It or You Do Something About It

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Michael Waitze has been podcasting with some of the best investors and business builders globally and discussing all things startup with them from an Asian perspective. Michael worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley, and Goldman Sachs, primarily in Tokyo. Michael always maintained a particular focus on how technology could be used successfully to make businesses more efficient and to drive P/L growth. Michael is quite skilled at connecting people and capital to innovative ideas and is a trusted advisor to both investors and founders. Michael is a leader in the digital media space, having pioneered the concept of a podcast network in Asia while building the biggest and fastest-growing listener base in the region. His flagship website, AsiaTechPodcast.com, has listeners in over 100 countries and is available on virtually every podcast player that supports RSS feeds.

Guest
David Yeng

David Yeng has 10 years' experience in sales & marketing space. Formally worked in various private institutions responsible for students recruitment. Co-Founded a language school, Janus Academy, in 2013. In 2017, armed with a vision and passion to want to help insurers transform digitally faster and easier, he co-founded InsureVite

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In this episode, Michael Waitze talks to David Yeng, co-founder of InsureVite. The Singaporean based startup aims to help insurers transform their customer experience through social messaging apps leveraging transactional chatbots and artificial intelligence. The solution can be integrated into different messaging apps such as WeChat or LINE. The InsurTech has customers in Japan and Australia, while their tech team is based in Mongolia. 

David raises the issue of how inefficient and intransparent the claims management process of most insurers is. Often clients miss deadlines because they do not understand their obligations. With InsureVite, customers can use their favorite messenger app to ask questions to their insurers about the claims process and get an instant response.

Michael and David also discuss the need of customers to talk to a real human and the maturity level of chatbots. After all, chatbots are still a developing technology with glitches. InsureVite is using supervised machine learning to improve the performance of the chatbot over time.

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