EP 202 – Arvind Swami – Director at Red Hat – From Siloed Data to Hyper-Personalization


Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 170 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

Arvind Swami

Arvind Swami has been part of the FSI community, in various regional and global roles, for the past 22 years. He has worked for strategic platform vendors like Temenos, Oracle Financial Services and SAP, where he was involved in large transformational programs globally. Through multiple customer engagements, Arvind has seen that the financial institutions who have embraced Open Architecture and driven innovation through Open Source have been able to offer a better customer engagement and experience. In his current role Arvind leads the FSI vertical for Red Hat in APAC region, working with Financial Institutions, on helping them become more agile and respond to dynamic business needs, leveraging open source technologies.

This episode is brought to you by:

The Asia InsurTech Podcast spoke with Arvind Swami, a director of Financial Services APAC at Red Hat, about the importance of data and the many opportunities advanced data analytics unlock. While data analytics is not a new topic, especially for the insurance industry, the way leading organizations are using it has shifted to enable hyper personalization in response to a dramatic change in customer expectation over the past years. 

Arvind talks through how organizations can use data to identify the customer DNA and create hyper-personalized products and services. He covers the challenges involved including compliance, regulation, data privacy and security and explains how to handle the data so it can be used to generate true insights. Arvind believes the large amounts of data traditional insurers have collected over the years gives them a strong competitive advantage over newly launched InsurTechs. The question is, how do you use the data?

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