In this episode, Michael Waitze talks to Natalia Kozyura, the Head of Innovation Centre at FWD. Natalia comes from a tech background. Before joining FWD Natalia has worked for Tech giants Microsoft and Amazon as well as tech startups in Southeast Asia. At FWD she now oversees a tech team prototyping and building tech solutions for FWD.
Natalia explains that FWD is looking into tech in order to shape how customers are perceiving insurers and change the way people think about insurance. She gives insight on how big data and AI is streamlining insurance operations and how tech enables better customer service by, for example, implementing predictive analytics powered by IoT data or by using chatbots and messenger apps to file insurance claims fast and simple.
Natalia also explains how technologies Blockchain technology is relevant to insurers. With FWD she and her team have built blockchain prototypes on Waves and Ethereum with the aim to protect customer data. Furthermore, they are looking into ways to streamline the buying as well as the claims management process by putting them on a blockchain ledger. However, at this point, the team does not see a use case to implement the tech into the current operation. One reason being is the costs of running a Blockchain platform.
Other companies mentioned in this episode: