EP 51 – John Moore – Founder, Ikigai Partners – The Sweet Spot Was Partnering

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Michael Waitze worked in Global Finance for more than 20 years, employed by firms like Citigroup, Morgan Stanley and Goldman Sachs, primarily in Tokyo.  Michael lived and worked in Tokyo from February 1990 until December 2011.  Michael always maintained a particular focus on how technology could be used to make businesses more efficient and to drive P/L growth. Michael is a leader in the digital media space, building one of the biggest and fastest-growing podcast listener bases in the region.  His AsiaTechPodcast.com show has listeners in more than 130 countries and his company, Michael Waitze Media produces some of Asia’s most popular podcasts.

In this episode, Michael Waitze talks to John Moore, the founder of Ikigai Partners. Prior, John was in charge of the global innovation strategy at Bupa in London. He shares his experience in setting up innovation units and InsurTech investment arms.

John explains what insurers are looking for in startup partnerships. Based on his experience, most startups do not understand how insurance incumbents operate and how they make money. In the end, a partnership only makes sense for an incumbent if it adds to the bottom line. 

Michael and John also talk about InsurTech trends such as regulatory sandboxes, hyper-personalization and customer engagement. How can regulators set up an effective sandbox concept and what lessons can Asia learn from the UK regulator? And what is the secret to customer engagement? John shares his insights on how insurers build successful digital wellness concepts to increase engagement.

Other companies mentioned in this episode: CignaSuncorpVitalityAON / Well OneWoebot.

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